Helpshift is a modern SaaS platform servicing the customer service market for mobile. Through an intuitive user interface, Helpshift makes it easy for businesses large and small to proactively support and engage their customers.
The support platform includes functionality such as native in-app FAQs, in-app chat, a full CRM ticketing system, in-app campaigns, and in-app surveys, making it easy for companies to provide a best-in-class customer support experience for mobile.
Companies such as Turner, Viacom, Target, Virgin Media, Microsoft, Chatbooks, Wallapop, Western Union, Flipboard, WordPress, and thousands of other industry-leading brands, startups, and developers use the Helpshift platform. Helpshift is installed on 2 Billion devices worldwide, and serves 400+ million mobile customers monthly.
To date, Helpshift has raised more than $38.2 Million and is backed by Cisco Investments, Intel Capital, Microsoft Ventures, Nexus Venture Partners, Salesforce Ventures, True Ventures, and Visionnaire Ventures.