Freshworks

Level 1 Sponsor

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. For more information visit www.freshworks.com.

Who we are: Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers and HR to do their job and delight their customers. More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).


Our products: Our story started with Freshdesk, a customer experience (CX) offering, followed by Freshservice for IT service management (ITSM). We then expanded our offerings to include a customer relationship management (CRM) solution, which includes sales and marketing automation, and later built a human resources management system (HRMS) to bring the same easy, delightful experience to employees. All Freshworks products are easy to use, intuitive, and built with the user in mind, offering value to businesses of all sizes without the cost and complexity of legacy software. 


Customer Solutions (CRM)

· Freshdesk - Delight your customers with effortless omnichannel service.

· Freshsales - Grow your revenue fast with context-driven CRM.

· Freshmarketer - Automate and personalize your marketing at scale.


Employee Solutions (ITSM, ESM, HRSM)

· Freshservice - Right size your IT service management.

· Freshteam - Modernize HR with a unified digital experience.


Freshworks Platform: a unified experience platform that makes it easy to delight your customers and employees. Just as the iPhone freed users from the hassles of carrying separate devices for music, shows, news and photos, we envision a new business software experience that breaks down customer data silos across marketing, sales, IT, customer service and creates a unified customer engagement platform. 



MARKET RECOGNITION

· Gartner Magic Quadrant Visionary in CRM Customer Engagement Center, 2020, 2021

· Gartner Magic Quadrant Visionary in CRM Lead Management, 2020

· Gartner Magic Quadrant Visionary in Sales Force Automation, 2020

· Gartner Magic Quadrant for IT Service Management Tools, 2020

· TrustRadius: Top Rated 2021 in Social Media Customer Service, 2021

· MarTech Breakthrough Awards: Best Overall CRM Company, 2020, 2021

· Forrester Wave: Chatbots for IT Operations, 2020