Announcements
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Limelight
The partnership merges Duolab’s cutting-edge technology and Revieve’s hyper-personalised digital skincare experiences
Helsinki & Geneva, June 8 – Duolab, an innovative start-up brand developed by the L’OCCITANE Group, announced today the launch of its Online Skin Diagnosis tool, developed in partnership with Revieve, a personalised digital brand experience company working with global brands including retailers and digital service providers in the beauty, skin, health, and wellness categories.
DUOLAB’s next-generation beauty system, includes a countertop Lab Device that is able to blend 20 different face care formulations through an assortment of ‘mix-and-match’ Duo Capsules. DUOLAB’s flexible routines can adapt to the skin’s changing daily needs with personalised serums and moisturisers that are rich in natural active ingredients, preservative-free and freshly blended on-demand. As part of its newly designed and upgraded website, DUOLAB partnered with Revieve to add a personalised digital skin analysis as step one to help consumers find the correct product formulations for their needs.
“Adapting and tailoring a flexible skincare routine for each individual person is what DUOLAB is all about,” says Alain Harfouche, Managing Director of DUOLAB, “so of course the most important first step is to identify the customer’s personal needs: their skin type, their goals, their lifestyle and their preferences. By working with Revieve we are able to combine consumers’ own observations with smart AI technology that analyses multiple aspects of their skin and recommends a tailored ‘prescription’ to deliver on their needs.”
The partnership connects Duolab to the Revieve Health-Beauty-Wellness Platform and Revieve's AI Skincare Advisor, which leverages Revieve's proprietary computer vision technology that measures more than 120 skin metrics to provide users with an in-depth analysis of their skin.
First-time customers begin with an online skin diagnosis on Duolab's website, powered by Revieve. Users answer questions about their skin concerns and personal needs, they input their geographical location and upload a selfie image. After analysis, the tool recommends a tailored ‘prescription’ of capsule combinations to answer the customer’s needs. Later in the year, Duolab will add a “Skin Coach” module that will help consumers track their progress over time and tweak their routines as needed.
"Personalised and customised skincare is no longer just an option for customers; it's the norm," says Sampo Parkkinen, CEO of Revieve. "The future will be about coaching customers about their skin and helping them achieve the best skin of their life and the confidence that comes with it. We are honoured to partner with Duolab to create inclusive and intimate customer experiences and guide users towards achieving their skincare goals by helping them become experts on their skin.”
About Revieve
Revieve is the preferred provider to brands and retailers across five continents for delivering a digitally-driven, personalised brand experience, leveraging state-of-the-art AI/AR technology. Working with our partners, Revieve has transformed the customer-experience for skin care and colour cosmetics through its proprietary technology, the Revieve Health-Beauty-Wellness Platform.
With easy-to-use self-diagnostic modules that personalise search, product discovery and shopping experiences, Revieve’s digital beauty platform delivers consumers targeted products, services and treatments. Encompassing all facets of the health, beauty and wellness industry, Revieve’s trusted powered-by modules include the AI Skincare Advisor, AI Makeup Advisor, AI Suncare Advisor and AI Nutrition Advisor. The Revieve platform seamlessly integrates personalised shopping solutions, in-person and live-video consultations with health and beauty advisors, driving tangible business value by increasing consumer engagement, conversion and basket size across all digital in-store and online brand touchpoint.
About DUOLAB
Launched in early 2020, DUOLAB offers consumers game-changing technology that creates personalised single dose moisturisers and serums at home. With “mix & match” capsule combinations, DUOLAB’s device can create up to 20 different formulas, freshly emulsified and ‘activated’ moments before application. The targeted formulas are 100% preservative free, packed with natural active ingredients and heated to skin temperature (37-42°C) to enhance absorption and add a sensorial aspect. The airtight capsules and contactless device technology also means the formulas are kept sterile throughout the process and with no cleaning required after use.
DUOLAB offers a free recycling program for all its used capsules and packaging with free return envelopes included in each order and a recycling partnership with Terracycle©.
DUOLAB can be purchased via its newly relaunched e-commerce platforms, currently available across three European markets: uk.duolab.com, ch.duolab.com and fr.duolab.com as well as selected retail locations, which can be found online.
For more information:
Revieve
EMEA and APAC: Kim Oguilve, kim@revieve.com and Vitalia Vasilkova, vitalia@revieve.com
US: Cynthia Patoni, cynthia@apccollective.com
France: Camille Dor, camille@apccollective.com
LATAM: margarita@nasci.com.mx
Japan: Yusuke Mori, yusuke@revieve.com
Duolab
UK: Shimon Kalichman, Shimon.KALICHMAN@loccitane.com
Europe: Elsa Gleise, elsa.GLEISE@loccitane.com
Next-Generation Composable Leaders Mercaux and Commercetools Announce Partnership to Facilitate True Omnichannel Experiences through Universal Baskets
* Leaders in online and offline composable retail technology announce partnership to launch Universal Baskets to the retail community
* Through the partnership, customers will be able to create a Universal Basket in one channel (e.g., within the store) and access it in another (e.g., though e-com), giving complete fluidity to the customer’s multi-touch omnichannel journey
* Delivering a frictionless shopping experience is an aspiration of many retailers - Universal Baskets are here to support this, be it in-store, online or omnichannel
LONDON, 7th June, 2022: Mercaux, The Next Generation In-Store Experience, Universal Basket & Checkout Platform, today announced a partnership with Commercetools, the world's leading commerce platform. The partnership is being formed around the principle of being able to create, take and checkout Universal Baskets - Baskets that can be created in one online or offline channel, saved to a customer’s digital profile and accessed in another online or offline channel to continue shopping, before checking out using any payment method.
This fluidity of basket transfer and checkout is made possible by both companies facilitating decomposed architectures, making integration for new customers quick and easy through API-connectors. This fusion of the online and offline worlds finally empowers retailers to offer a true omnichannel experience to provide customers complete flexibility in their chosen path-to-purchase.
The announcement comes shortly after Mercaux’s acceptance into the MACH Alliance - an independent organisation on a mission to future-proof enterprise technology and to propel current and future digital experiences with open and connected enterprise tech, of which Commercetools is a founding member (MACH standing for Microservice-based, API-first, Cloud-native and Headless).
Not only will customers experience a frictionless omnichannel shopping experience, but the Universal Basket also allows retailers to analyse attribution models throughout the full path-to-purchase, from the creation of a wish list or basket, to the accessing of this in subsequent online and in-store visits, right the way through to the eventual checkout. Retailers will be able to assess performance of online and in-store teams in a single purchase to help inform future omnichannel strategies.
Christopher Holley, Global Director, ISV Partnerships at commercetools shared his thoughts on the partnership: “It is fantastic to find a partner with a similar ethos to our own who is creatively blending the instore and online checkout experience. Mercaux’s mission to bring agile and flexible solutions to the market that retailers can deploy quickly and easily to react to changing customer demands and new service models greatly aligns with our thinking at Commercetools. Through this partnership, Commercetools and Mercaux will leverage their expertise in providing exemplary retail experiences, and focus on bringing the best of digital in-store, and vice versa.”
On the decision to work together, Mercaux Co-Founder and CEO Olga Kotsur commented: “We are excited to be working closely with a fellow composable leader in the retail space. Our joint principles provide the right backdrop for the launch of Universal Baskets, bringing a much-needed opportunity for greater customer journey transparency to retailers, and an improved shopping experience to customers.”
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Mercaux is a Next Generation In-Store Experience, Universal Basket and Checkout Platform.
The Experience layer redefines how customers interact with the physical store, through assisted selling and self-service solutions. Universal Baskets are created from these solutions that follow the customer wherever they continue their omnichannel experience. Next-Gen Checkout allows customers to complete the transaction anywhere, using any payment.Mercaux is a member of the MACH Alliance where a thorough business and technical due diligence of Mercaux’s platform to ensure that MACH philosophies, principles and architectures are adhered to.
When clients adopt digital tools in their stores, they typically go live in 2-4 weeks with the initial solutions and see an increase in conversion, loyalty and units per transaction (UPT). On average they experience a sales uplift of 8% and 5x+ ROI.
More information at mercaux.com
commercetools is the world’s leading platform for next-generation B2C and B2B commerce. To break the market out of being restrained by legacy suites, commercetools invented a headless, API-first, multi-tenant SaaS commerce platform that is cloud-native and uses flexible microservices. Using modern development building blocks in a true cloud platform provided by commercetools, customers can deliver the best commerce experiences across every touchpoint on a large scale.
commercetools has offices across the US, Europe, and Asia Pacific, with headquarters in Germany. Since 2010, commercetools software has been implemented by Fortune 500 companies across industries, from retail to manufacturing and from telecommunications to fashion.
More information at commercetools.com.
- Seamless API integration: Connect directly to a marketplace and send your product data and any updates in real-time to the platform.
- Marketplace management: Optimize, enrich and manage your product data in a centralized way for all marketplaces
- Order connection: Effortlessly sync your order data between Zalando and your webshop.
Sensei Launches the First Ever Autonomous Cabinet to Disrupt the Vending Machine Market
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Sensei is the first company to offer a full spectrum of autonomous retail solutions; from large stores to plug and play pods and now smart cabinets
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This disruptive innovation marks the beginning of ‘ultra-convenient’ retail in the UK and Europe, on a trajectory to transform the industry
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The new Autonomous Cabinets will be unveiled for demonstrations during London’s Shoptalk event
June 6th, 2022, – LONDON, United Kingdom - Sensei, the leading European provider of autonomous stores, has launched the first ever Autonomous Cabinets, revolutionising the vending machine market and allowing retailers to bring “stores” closer to consumers in locations such as offices, stations, universities, gyms and more.
Sensei’s Autonomous Cabinets will free vending machine operators from all the constraints and inefficiencies of traditional vending machine solutions. This new AI-powered technology will allow customers to hold and have an up close look at products before buying them. Customers will no longer have the negative experience of buying a product to only then realise it has an allergen or unhealthy ingredients.
The cabinet door can be opened with the tap of a card or the Sensei App and, after choosing the products they want, customers will automatically be charged for what they decide to keep. Cameras and intelligent shelves in the cabinet recognize products and ensure receipts are accurate.
The Autonomous Cabinets hold products of all shapes and sizes, so retailers are no longer limited by what they can offer customers. These cabinets offer a reliable solution that’s easy for retailers to manage. Operators benefit from real time visibility over stock and sales via the Sensei Fast App platform.
This innovation allows retailers to reduce their operational costs thanks to its smart inventory management system, and increase sales due to the ability to sell high value products. Consumers also benefit from the convenient access to products on their doorstep - in apartment buildings, schools, train stations, universities, offices, hotels, hospitals, event venues, and more.
Vasco Portugal, CEO at Sensei said: “We are thrilled to be bringing this next evolution of vending machines to retailers. At Sensei, we are committed to improving the retail experience, increasing efficiency, and helping businesses maximise sales and reduce costs. Our Autonomous Cabinets allow retailers to easily place their products in the spaces where their customers frequent. Customers can just walk up to an Autonomous Cabinet near them, pick whatever they want, and leave. Consumers crave convenience, and that’s what we’re delivering.”
In the coming weeks, Sensei will have dozens of these Autonomous cabinets operating in stations, universities, and office buildings.
Sensei’s Autonomous Cabinets are already available across Europe. Retailers and vending machine operators can contact Sensei for more information at: https://www.sensei.tech/
*Ends*
Notes to editors
Sensei Autonomous Cabinets Video footage is available here: https://youtu.be/Y8hW98Y8tiU
An mp4 file is available on request.
Media Contact:
Owen Cottan - Senior Communications Associate
Email: sensei@hardnumbers.co.uk
About Sensei
Sensei is a scalable, seamless store-wide solution that empowers autonomous stores. Through an integrated system of cameras, sensors, and AI algorithms, Sensei provides a secure and reliable AI-powered end-to-end solution to capture a wealth of store insights and a smooth, frictionless checkout and cash-free shopping experience. Visit www.sensei.tech
e-satisfaction.com is the Customer Feedback platform that helps you understand your customers, know where to focus and provide the best-in-class experiences they deserve & anticipate! We use our tested, proprietary 5-step framework to enable Customer Centricity and contribute to your business growth, while delivering best-in-class experiences. The platform of e-satisfaction.com, collects feedback during important moments of the customer journey and translates it into actions for the frontline, insights for the management and better reputation for the organization. It is simple;our platform prompts that the customer is the focal point of all decisions for an organization. e-satisfaction.com is the only Customer Feedback Solution in Greece, active in 4 EU countries, expanding in Western Europe within H2 of 2022. We are dominant in Omnichannel Retail with 7+ years of expertise, having all the key players in client portfolio - PMM Group (Public & Media Markt) Leroy Merlin, Plaisio, Praktiker, La Redoute, Intersport, Cosmos Sport, Sephora, Ahold Delhaize and others. We are also active in 7 other industries (HR, Food, Travel, Banking, Insurance, Energy, Automotive) with clients like Eurobank, Toyota, Aegean Airlines, L'artigiano, Pizza Hut and more. For more information, please contact: Contacts: Evangelos Kotsonis, CEO & Co-Founder ekotsonis@e-satisfaction.com Madlen Balatlian, Marketing Manager mbalatlian@e-satisfaction.com |
You can now try on digital and physical garments without having to leave your couch and simply by uploading a single image of yourself.
Texel.Moda is the developer of an AI-backed web widget for instant virtual try-on and size recommendation based on the largest dataset of human full-body 3D scans from over 30 countries.
Texel's technology is based on artificial intelligence and generative adversarial networks (GAN) that recognize the core body features of a person based on just one photo and then create an accurate outfit visualization.
With the help of this technology, retailers and e-commerce brands can now create digital fitting rooms that improve the overall shopping experience for their customers. By combining the virtual try-on feature with the size recommendation technology, fashion businesses can improve customer engagement, increase conversion rates, and decrease product returns.
This solution works well not only with regular clothing but also with digital fashion, allowing brands to create unique customer experiences.
Have you ever thought that digital clothing can become the new widespread and sustainable alternative to fast fashion? Texel.Moda develops Telegram, WhatsApp, and Instagram chatbots for virtual clothing try-on to demonstrate that this is possible. With the help of this technology, anyone can join the chatbot, upload a single full-body photo of themselves, and try-on digital outfits within seconds and free of charge.
We are also happy to announce the launch of Texel's newest product - an innovative Smart Mirror solution that is designed to gamify the in-store shopping experience and increase customer engagement. A Smart Mirror by Texel.Moda is a physical touchscreen display powered by our next-gen virtual try-on software that enables customers to try on clothing faster and smarter.
About Texel
Texel is the world’s leading developer of 3D body scanning technology and digital fitting room solutions. The company develops and sells full-body 3D scanners, which are currently established in 30 countries around the world. Over the years, Texel accumulated the largest database of colourful full-body 3D scans in the world containing over 180,000 3D models. Based on this data, the company developed two ground-breaking technologies:
1. A parametric model of the human body which calculates the key body metrics of a person based on the basic body parameters (height, weight, age, body type)
2. A generative neural network that is at the core of the virtual try-on technology that enables shoppers to try any clothing on their photo within seconds.
More information on TexelModa.com
- SEO, CRO, UX specialists from the e-commerce industry, who want to save their time on analysis and hit higher conversion rates.
- Product Managers, who are looking to get more insights into the weakness of their product and improve it.
- Marketing professionals, who feel like the “face” of their company, their website is what holds them back from selling more.
- And just everybody who is using Google Analytics, Hotjar, Clarity, or other tools but lacks the real understanding of what they need to improve in order to skyrocket their conversion rates.
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Visenze
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Moochies
Vistex
For more information, please contact:
Mr. Farsad Ghafoor
farsad.ghafoor@vistex.com
+0044 7403316568
LATEST YOU GOV SURVEY REVEALS UNFAVOURABLE ONLINE SHOPPING BEHAVIOUR WHEN LOG-INS ARE A CHALLENGE
DURING SHOPTALK, THE TRUE COST OF PASSWORDS: 25% OF UK ADULTS ADMIT THEY PURCHASE FROM ONLINE COMPETITORS IF THEY FORGET A PASSWORD
- Poll from MIRACL and YouGov reveals post-pandemic frustration with passwords
- Research shows many consumers simply ‘give up’ on accounts when they can’t remember their password
- MIRACL questions the longevity of the password system
And ….. 56% of us will have negative feelings towards a brand or website if they have frustrations with its logging-in process, the latest research from MIRACL has revealed. This, in particular, will deeply concern the retail sector, whose focus for many is building brands. Not only is the login process losing brand value, it is diminishing ROI for organic and paid marketing efforts for conversions.
The UK poll for MIRACL, conducted by YouGov, of more than 2,000 adult respondents at the end of April 2022, also found that 1 in 4 (25%) will leave a website and purchase from a competitor if they can't remember their password to access their account. This not only highlights password frustration with consumers, but the cost this brings to shopping businesses too.
A third of UK adults (33%) admit they will stop using an online account entirely if they can't remember their password. In the hope of triggering wider discussion, this news further bolsters the case for urgently replacing passwords, currently responsible for the large majority of all authentication, as the primary means of authentication.
Rob Griffin, CEO at MIRACL comments, “Our latest YouGov survey should concern all teams managing brands with a digital presence. For businesses operating online, these results verify that the outdated password system not only costs them sales and profit but also that consumers’ whole perception of a brand is frequently negatively impacted by a clunky online experience. The login experience defines not just crucial first impressions but also the whole customer-friendly nature of a brand. Passwords are failing users and brands alike.”
MIRACL is the world’s only one step multi-factor authentication. Using a PIN based zero knowledge trust process – which does not require passwords or a second device to authenticate - its’ clients have repeatedly stated ‘it’s too good to be true’. Learn more at www.miracl.com
Its recent blog on the history of passwords can be accessed here: https://miracl.com/blog/
Questioning the longevity of the password MIRACL will once again host World Passwordless Day on Thursday 23rd June, celebrating the benefits of online authentication without a password.
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Media Contacts:
For interviews, photography or further press information:
Sarah Sawrey-Cookson, MIRACL
Sarah.sawrey-cookson@miracl.
07765 1105438
Survey:
For the full YouGov polling breakdown, please contact the MIRACL PR team:
Sarah.sawrey-cookson@miracl.
Notes to editors:
MIRACL creates a positive user experience and cost savings by removing the barriers to secure authentication. With a near faultless login success rate of over 99.6%, MIRACL reclaims the 15% of traffic that's lost to poor login experiences caused by insecure passwords, expensive SMS texts and complex authenticator apps. The single-step, 2 second login also decreases support costs by 30%+ while saving significant time for both consumers and staff.
MIRACL Trust is a PSD2 compliant multi-factor solution for both authentication and transaction signing that runs natively on any device without downloads. It's GDPR friendly since no user data is stored or needed to integrate with any other identity or service platform. MIRACL’s global portfolio of clients includes Credit Agricole, Cashfac, Experian and Domino’s Pizza. MIRACL’s technology is licensed to the US Government, Intel, Google and Microsoft.
Milpitas, CA, June 1, 2022 –- ZineOne, the real-time marketing platform that provides enterprises with in-session personalisation and relevant online shopping experiences for anonymous visitors, today announced surprising findings from a privacy impact survey conducted with senior-level marketers across the United Kingdom and Europe.
The blind survey of marketers, conducted in early May 2022, included 400 organisations ranging in size from 500 employees to more than 5000 in the UK, Germany, Austria, Switzerland, Spain, and the Netherlands. A key finding revealed that data privacy is one of the biggest obstacles keeping marketers from reaching their annual customer acquisition and conversion goals. Results show that between 80 and 90 percent of visitors to their sites are anonymous.
More than 55 percent of respondents have “acquisition of new customers” as a top business goal; this represents an ongoing challenge since net new customers are inherently anonymous in nature. When presented with a list of the concerns ranked from most important to least among those polled: “Staying in compliance with data privacy regulations,” was the biggest concern, “adapting to consumers’ personalisation expectations” was second; “building a 360-degree customer view” was third, followed by “engaging anonymous web traffic.”
Other key findings in the survey include:
● 44% of respondents feel that they are currently offering too many giveaways. This has a direct negative impact on profitability and dilutes the value of bringing in new customers. Unnecessary giveaways for visitors already intent on buying reduce revenue and narrow margins.
● 43% of respondents think they have too many sitewide offers. Real-time buyer intent signals are helpful to understand when offers should be made or withheld.
● 35% of marketers say they have deployed machine learning and artificial intelligence technologies.
● 40% of respondents are in the process of deploying machine learning and AI.
● 33% want to use more AI and machine learning.
“The findings in the survey reaffirm what we are hearing from customers; they feel they lose sales to anonymous visitors because they can’t predict their behaviour, and are concerned with their inability to reach these shoppers in a privacy-first world,” said Debjani Deb, co-founder, and CEO of ZineOne. “Our first and foremost concern has always been creating a platform that respects privacy, while also increasing sales and improving conversion rates through insight, customer engagement, and in-session, personalised incentives based on predictable outcomes.”
To learn more about ZineOne, visit them at ShopTalk Europe June 6-8, 2022, ExCel London, booth #M36, and attend Debjani Deb’s speaking session “In-Session Personalisation: How to make every visit count” on Tuesday, 7 June 2022 at 11:20 am local time in the Tech Startup track;or visit zineone.com.
About ZineOne On average, up to 90% of website traffic is anonymous. In today’s privacy-first world it's imperative for leading brands to find new methods to engage consumers while they are on your digital property. ZineOne is the only Real-Time Marketing Platform that intelligently scores behaviour and personalises the experience of every site visitor at the moment, while on your website or mobile app, at scale - regardless of whether the visitor is anonymous or known. Top brands across retail, e-commerce, travel, hospitality, telecom, and banking are able to engage anonymous traffic with industry-specific AI models that predict buyer intent within 5 clicks and personalise the consumer experience within milliseconds. Leading brands like Ashley Furniture, Men's Wearhouse, Wynn Resorts, and Kohl's increase site engagement and increase revenue from anonymous traffic.
- Headless enterprise technology.
- International commerce operations.
- Data-driven online marketing.
- ONE commerce core.
Mr. Dan Jablons
President
dan@retailsmartguys.com
+1 818-720-2585
- Oriient, the company behind the world’s most advanced indoor location service, secured Series A funding to bring the user experience and data-driven insights of e-commerce to brick and mortar stores.
- Oriient introduces in-store location with the grocery delivery giant Instacart, to power navigation to products for their shoppers at hundreds of stores in North America.
- Oriient partners with Google, making indoor location services now available on Google Cloud’s Marketplace as an SDK for retailers’ mobile apps.
For more information, please contact:
Mr. Or Shin
Absolute Web
For more information, please contact:
Mr. Sergiu Tabaran
COO
+001 3059987384
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