Claire Pointon

Director of Customer

John Lewis Partnership

Claire joined the John Lewis Partnership in February 2020 as Customer Director for the John Lewis Brand. 

Claire is responsible for Brand, Marketing, Social, Digital Transformation, Customer Experience and Loyalty. 

Prior to the Partnership Claire has held a number of senior roles at Dixons, Kerry Food and T-Mobile (UK & Germany).

Her passion lies in transforming brand and customer experience, where she has led large scale digital transformation. 

Claire lives in London, a short tube ride to our London Head Office where she resides with her husband and two small children.