Europe’s most senior retail agenda tackling the industry’s biggest questions

What if we told you 175+ of Europe’s most fearless leaders from across the retail and brand ecosystem will reveal their insights tackling the industry’s most critical questions fueling how tomorrow’s consumers will discover, shop and buy?

These are those questions. And this is the Shoptalk Europe agenda.

  • Which applications of artificial intelligence will be most transformational to the industry?
  • Which technologies and capabilities are critical to building exceptional unified shopping experiences?
  • How are brands driving differentiation, customer loyalty and trust?
  • How are industry relationships changing across Europe amid new B2B partnerships?
  • What cutting-edge digital shopping experiences and technologies are key for a seamless customer journey?
  • Which emerging technologies can retailers implement to reduce shrink, theft and waste?
  • What's the European economic and market outlook, and how can retailers and brands adapt to thrive in this environment?
  • How can retailers and brands build agile teams and organisations to grasp new opportunities?
  • How can grocery retailers and FMCGs unlock and activate unified commerce?
  • How will Retail Media Networks evolve in grocery, and how will they impact manufacturer-retailer relationships?
  • Which digital capabilities do FMCGs need to adopt to win in ecommerce?
  • How can grocery retailers and FMCG brands meet conflicting consumer needs for convenience and price?
  • Which technologies will deliver new efficiencies and cost savings in grocery?

Monday June 3, 2024

9:00am — 6:30pm CEST
Registration Open
10:00am — 11:00am CEST
Show Floor Open & Breakfast
11:00am — 11:10am CEST
Opening Remarks
11:15am — 11:35am CEST
Mainstage Keynote

Alex Baldock, Group CEO, Currys Plc.

Joe Laszlo, Head of Content - USA, Shoptalk (Interviewer)

11:35am — 11:55am CEST
Mainstage Keynote

Simone Dominici, CEO, KIKO Milano

Diana Lee, Director of Research & Analysis, The Business of Fashion (Interviewer)

11:55am — 12:15pm CEST
Mainstage Keynote
12:00pm — 3:00pm CEST
Lunch

Say goodbye to predetermined lunch breaks to plan your busy schedule around. Our relaxed lunch service is open between 11am - 3pm in the expo hall for you to decide when you would like to take a break.

1:45pm — 2:55pm CEST
Meetup Programme (Hosted & Non-Hosted Meetings)  (Prescheduled Only)
2:55pm — 3:20pm CEST
Networking Break
3:25pm — 4:05pm CEST
Session 1

The Heart

Understanding the Changing Consumer

Meeting Consumer Expectations: Balancing Between Convenience and Value

View description

Sara Sjöberg, Head of Marketing & Digital Sales, South Europe, H&M

Roger Graell Sole, Chief Digital Officer, Bata

Stijn Demeersseman, Chief of Staff, Amazon Fashion Europe, Amazon

The Club

Groceryshop@Shoptalk Europe: Thriving in a New Grocery Environment

Track Keynote: Winning in the Evolving European Grocery Market

View description

Giorgio Busnelli, VP, Consumer Goods Europe, Amazon

Ben Miller, VP, Original Content & Strategy, Shoptalk (Interviewer)

The Spade

Exceptional Retail Experiences: Unified Commerce

Unified Commerce: Creating Frictionless and Continuous Store Experiences

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Dr. Johannes Wechsler, Chief Digital Officer, Bauhaus

Ohad Elzur, Store & Promotion Technology Director, AS Watson

The Diamond

Spotlight on Emerging Retail Tech

Startup Pitch

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El Medhi Hachad, Co-Founder & CEO, Elyn

Euro Wang, Co-Founder & CEO, Guac

Daniel Lim, Founder & CEO, Pi-xcels

Alexander Kokhanovskyy, Co-Founder & Co-CEO, Loyalty Games

Deborah Weinswig, Founder & CEO, Coresight Research (Judge)

Carolin Wais, Partner, EMEA Ventures, Plug and Play (Judge)

Susan Lin, Partner, Felix Capital (Judge)

4:15pm — 4:55pm CEST
Session 2

The Heart

Understanding the Changing Consumer

Rapid Fire: Keeping Pace with New Consumer Behaviours

View description

Laurent Malaveille, Chief Digital Officer & IT Officer, Groupe Clarins

Javier Figar de Lecalle, Chief Retail Officer, Tendam

Laetitia Roche-Grenet, VP, Open Innovation, LVMH

Katie Thomas, Head of the Consumer Institute, Kearney (Interviewer)

The Club

Groceryshop@Shoptalk Europe: Thriving in a New Grocery Environment

New Industry Research: Economic and Consumer Trends Shaping Grocery

View description

Natalia Lechmanova, Chief Economist, Europe, Mastercard

Javier Camino, Global Futures Planning Director, Diageo

Adgild Hop, Partner - European Retail Market Leader, Deloitte

The Spade

Exceptional Retail Experiences: Unified Commerce

Delivering Consistent Cross-Channel Experiences: A Conversation

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Marc Vicente Sala, Group Digital Director, Kingfisher plc

Arianne Parisi, Global Chief Digital Officer, JD Group

Scott Clarke-Bryan, Managing Director - EMEA, Abercrombie & Fitch Co.

Adam Plom, Global Head of Content - Special Projects, Shoptalk (Interviewer)

More speakers to be confirmed

The Diamond

Spotlight on Emerging Retail Tech

Startup Pitch

View description

Svetlana Kordumova, Founder & CEO, Pixyle.ai

Andrey Dyatlov, Co-Founder & CEO, Rapid Delivery Analytics

Anabel Maldonado, Founder & CEO, PSYKHE AI

Estelle Huynh, Co-Founder & COO, Carbon Maps

5:05pm — 5:45pm CEST
Session 3

The Heart

Understanding the Changing Consumer

Track Keynote: Brand Power, Loyalty and Trust

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Nadine Graf, President, EMEA, The Estée Lauder Companies Inc.

Sarah Engel, President, January Digital (Interviewer)

Next Generation Powerhouse Brands

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Taymoor Atighetchi, CEO, Papier

Shai Eisenman, Founder & CEO, Bubble Skincare

Camille Kriebitzsch, Co-Founder & Partner, Eutopia VC (Interviewer)

More speakers to be confirmed

The Club

Groceryshop@Shoptalk Europe: Thriving in a New Grocery Environment

Meeting Shopper Demands for Convenience, Speed and Value in Grocery

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Jessyn Katchera, Head of Ecommerce, France & Group and Innovation, Carrefour

Suzy McClintock, VP, Grocery, Hop, Editions & Retail, Deliveroo PLC

Dr. Oliver Vogt, Director, Strategy & Transformation, Tesco

Ethan Sinick, Managing Director, Shirland Ventures (Interviewer)

The Spade

Exceptional Retail Experiences: Unified Commerce

Unifying the Organisation to Enable Seamless Shopping

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Isabelle Aberman, Global Retail Director, Camper

Amit Keswani, Chief Omnichannel Officer, Chalhoub Group

Sathya Nandakumar, Chief Technology Officer, Holland & Barrett

Chris Brook-Carter, CEO, Retail Trust (Interviewer)

The Diamond

Spotlight on Emerging Retail Tech

Startup Pitch

View description

Maxime Patte, Co-Founder & CEO, Veesual

Cheryl Liu, Founder & CEO, Raspberry AI

More speakers to be confirmed

5:55pm — 6:30pm CEST
Welcome Drinks on the Show Floor
6:00pm — 9:30pm CEST
Retailers & Brands Networking Dinners  (Prescheduled Only - Transport Provided)

Tuesday June 4, 2024

7:45am — 6:45pm CEST
Registration Open
8:00am — 8:50am CEST
Tabletalks & Breakfast  (Retailers & Brands Only, Prescheduled Only)
9:00am — 9:40am CEST
Session 1

The Heart

Groundbreaking AI Applications in Retail

Case Studies: Pioneering Applications of Generative AI

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Daniel Krantz, Division Lead - Digital Product & Customer Experience, Otto Group

Henny Steiniger, VP, Services, Customer Experience, Care & Loyalty, Media Markt Saturn

David Ting, Global Chief Technology Officer & General Manager, Zenni Optical

Zahra Mohamed, Assistant Content Director, Shoptalk (Emcee)

The Club

Groceryshop@Shoptalk Europe: Developing Unified Grocery Shopping

Brand Perspectives on Unlocking Unified Commerce in Grocery

View description

Jie Cheng, VP & Global Head, Digital Commerce, Mondelēz International

Gaurav Goel, VP, Ecommerce Strategy & International, PepsiCo

Helen Merriott, SVP, Consumer Products, EMEA & APAC, Publicis Sapient (Interviewer)

The Spade

Merchandising, Assortment and Supply Chain

Track Keynote: Fulfilment and Last Mile Tactics that Benefit Shoppers and the Business

View description

Nick Burton, Chief Information Officer, Screwfix

Andrew Kenny, Chief Commercial Officer, Just Eat Takeaway.com

Joe Laszlo, Head of Content - USA, Shoptalk (Interviewer)

The Diamond

Technology Solution Spotlight

Data, Personalisation and Marketing Solutions

View description

Natasha Franck, Founder & CEO, EON

Jim Lofgren, CEO, Nosto

Mark Steel, Director, Retail & Consumer Industries EMEA, Google Cloud, Google

Stephanie Habib, Partner, BCG X (Interviewer)

9:50am — 10:30am CEST
Session 2

The Heart

Groundbreaking AI Applications in Retail

Leveraging AI to Scale Personalisation

View description

Tian Su, VP, Personalisation & Recommendation, Zalando

Baltazar Ozonek, VP, AI & Innovation, Pandora

Paloma Juncos, Global Head of Digital Data and Ecommerce Performance, Loewe

Dirk Cohausz, Managing Director & Partner, BCG X (Interviewer)

The Club

Groceryshop@Shoptalk Europe: Developing Unified Grocery Shopping

Track Keynote: Global Insights on Future-fit Grocery Ecommerce

View description

Gregor Ulitzka, President, Europe, Ocado Group

Jordan Berke, Founder & CEO, TOMORROW (Interviewer)

Breakthrough Grocery Retail Experiences

View description

Jo Hayward, VP, Convenience Europe, bp

David McIntosh, VP & GM, Connected Store, Instacart

Lindsey Mazza, Global Retail Lead, Capgemini (Interviewer)

The Spade

Merchandising, Assortment and Supply Chain

Leveraging Tech to Build Next Generation Supply Chains: Circular, Sustainable and More

View description

Isabel Rocher, Director Commercial, Operations and Partner Care, Zeos (a Zalando Brand)

Kamran Abbasi, Chief Technology & Data Officer, Chalhoub Group

Zofia Zwieglinska, International Fashion Reporter, Glossy (Interviewer)

More speakers to be confirmed

The Diamond

Technology Solution Spotlight

Engaging Digital Shopping Technologies

View description

Maryam Ghahremani, CEO, Bambuser

Neha Singh, Founder & CEO, Obsess

Sowmiya Chocka Narayanan, Co-Founder & Chief Technology Officer, Lily AI

Gillian Simpson, Partner, Deloitte Digital (Interviewer)

More speakers to be confirmed

10:45am — 11:55am CEST
Meetup Programme (Hosted & Non-Hosted Meetings)  (Prescheduled Only)
12:00pm — 2:55pm CEST
Lunch

Say goodbye to predetermined lunch breaks to plan your busy schedule around. Our relaxed lunch service is open between 11am - 2:55pm in the expo hall for you to decide when you would like to take a break.

1:35pm — 1:40pm CEST
Welcome Back Remarks
1:40pm — 2:00pm CEST
Shoptalk Europe Retail Zeitgeist

Rebecca Bemhena, Head of Content, Shoptalk

Ben Miller, VP, Original Content & Strategy, Shoptalk

2:00pm — 2:20pm CEST
Mainstage Keynote

R. Alexandra Keith, CEO - Beauty, P&G

Rebecca Bemhena, Head of Content, Shoptalk (Interviewer)

2:20pm — 2:40pm CEST
Mainstage Keynote
2:55pm — 4:05pm CEST
Meetup Programme (Hosted & Non-Hosted Meetings)  (Prescheduled Only)
4:15pm — 4:55pm CEST
Session 3

The Heart

Groundbreaking AI Applications in Retail

Track Keynote: Building and Implementing an AI Strategy

View description

Ruth Díaz Barrigón, VP, Amazon Fashion Europe, Amazon

Kirsty McGregor, Executive European Editor, Vogue Business (Interviewer)

Martin Barthel, Managing Director & Partner, BCGX (Interviewer)

More speakers to be confirmed

The Club

Groceryshop@Shoptalk Europe: Building Capabilities for the Future

Best-in-Class Digital Commerce Capabilities for FMCGs

View description

Neil Reynolds, Global VP, Digital Commerce, Mars Wrigley

Nikki Sale, Global Digital Commerce Director (B2C), Diageo

Declan Kearney, Founder & CEO, Digital Commerce Global (Interviewer)

The Spade

Merchandising, Assortment and Supply Chain

Innovative Merchandising and Assortment Strategies

View description

Janine Pieterse, VP, Merchandising & Product Development, Timberland (a VF company)

Gareth Locke, Chief Growth Officer, Mytheresa

Erik Lautier, Partner, AlixPartners (Interviewer)

More speakers to be confirmed

The Diamond

Technology Solution Spotlight

Fulfilment and Delivery Technologies

View description

Tal Tamir, CEO, Wiliot

Karin Cabili, Founder & CEO, Dropit

More speakers to be confirmed

5:05pm — 5:45pm CEST
Session 4

The Heart

Groundbreaking AI Applications in Retail

Rapid Fire: Evaluating AI's Longterm Opportunities and Challenges

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Pierre-Yves Calloc'h, Chief Digital Officer, Pernod Ricard

Vipin Gupta, Chief Technology Officer, Starbucks India, Starbucks

Rebecca Hunt, Partner, Octopus Ventures

Chris Walton, Co-CEO, Omni Talk (Interviewer)

The Club

Groceryshop@Shoptalk Europe: Building Capabilities for the Future

Organisational Design and Structures and to Win in the New Grocery Market

View description

Neel Arora, Global Head of Ecommerce, Nestlé

Laura Burbedge, Online & Digital Director, Waitrose

Vineta Bajaj, Chief Financial Officer, Rohlik

The Spade

Merchandising, Assortment and Supply Chain

Track Keynote: Building Innovative Products and Brands for Today's Consumer

View description

Sanjay Luthra, EVP, Managing Director Mattel EMEA & Global Head Direct to Consumer International, Mattel

Anne Mezzenga, Co-CEO, Omni Talk (Interviewer)

Jeremy Muras, Chief Digital Officer, GIVENCHY

Sarah Engel, President, January Digital (Interviewer)

The Diamond

Technology Solution Spotlight

Rapid Fire: Retail Technologies for the Next Decade

View description

Mike Tattersall, Managing Director, Innovation & Chief Commercial Officer, True.

Benjamin Thompson, Head of Digital Transformation, Endeavour Drinks Group

Olivia Mark, Partner, daphni

Zahra Mohamed, Assistant Content Director, Shoptalk (Interviewer)

5:45pm — 6:30pm CEST
Show Floor Drinks Reception
8:30pm — 11:59pm CEST
Shoptalk Europe Party

Wednesday June 5, 2024

8:15am — 3:00pm CEST
Registration Open
9:00am — 9:40am CEST
Session 1

The Heart

Outstanding Ecommerce and Digital Customer Experiences

Succeeding with Social Commerce, Influencers and Creators

View description

Elena Montenegro, Chief Digital Officer, Bimba Y Lola

Ekta Chopra, Chief Digital Officer, e.l.f. Beauty

Andréa Martins, President, LATAM, Stanley1913

Debbie Ellison, Global Chief Digital Officer, VML (Interviewer)

The Club

Groceryshop@Shoptalk Europe: Evolving Relationships and Partnerships

Navigating Evolving Relationships Across Retailers, FMCGs and Marketplaces

View description

Saskia De Jongh, VP, General Manager EMEA, Uber Eats

Bruno Mourão, Head of Ecosystem, Sonae MC

Bertrand Bastien, New Business Ventures Director - Easy24, Pernod Ricard

Rocquan Lucas, VP, Content, Groceryshop, Shoptalk (Interviewer)

The Spade

Navigating Changing Industry Relationships

Harnessing Data and Technology to Create New Revenue Streams

View description

Torsten Ahlers, Managing Director MediaMarktSaturn Marketing Services, Media Markt Saturn

Alexis Marcombe, CEO, Unlimitail (Carrefour & Publicis)

Jordan Berke, Founder & CEO, TOMORROW (Interviewer)

More speakers to be confirmed

The Diamond

Frameworks, Tactics and Takeaways

Using Data and Technology to Unlock Sustainability Goals

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Simon Leesley, Chief Operating Officer, Too Good To Go

Julie Verdugo, Head of Sustainability & Social Impact - Urban Outfitters & Free People Group, URBN

Siobhan Gehin, Senior Partner, Retail & Consumer, Roland Berger (Presenter & Interviewer)

9:50am — 10:30am CEST
Session 2

The Heart

Outstanding Ecommerce and Digital Customer Experiences

Case Studies: Using Data to Cultivate Loyalty and Improve Customer Retention

View description

David Clark, Chief Customer Officer, Frasers Group

Tom Langley, Head of Personalisation & Retail Media, John Lewis Partnership

Zahra Mohamed, Assistant Content Director, Shoptalk (Emcee)

More speakers to be confirmed

The Club

Groceryshop@Shoptalk Europe: Evolving Relationships and Partnerships

Brand Perspectives on Retail Media Strategies and Outlook

View description

Charlotte Myles, Ecommerce Director, Europe, BIC

Celso Borges Shimabukuro, VP, Head of eCommerce Europe, PepsiCo

Simon Miles, Founder & CEO, Lighthouse Advisory (Interviewer)

The Spade

Navigating Changing Industry Relationships

Leveraging Marketplaces to Reach New Customers

View description

Caroline Welsh, Customer, Digital & Trading Board Director, Brico Depot

Yann Fontaine, CEO, Miravia

Marcin Polchlopek, Group VP, Marketplace Consumer Business, Allegro

Michelle Paratore, Partner, Bain & Company (Interviewer)

The Diamond

Frameworks, Tactics and Takeaways

Tactics for Successfully Structuring Your Organisation and Teams for AI

View description

Charlotte Baldwin, Global Chief Digital & Information Officer, Costa Coffee

Constanze Freienstein, Partner, AlixPartners (Presenter & Interviewer)

10:40am — 11:00am CEST
Mainstage Keynote

Geoffroy Lefebvre, CEO, zooplus

Linsay Trueman, Partner and Co-Head of the Consumer International Practice, True Search (Interviewer)

11:00am — 11:20am CEST
Mainstage Keynote

Elodie Perthuisot, CEO, Carrefour España, Carrefour

Ben Miller, VP, Original Content & Strategy, Shoptalk (Interviewer)

11:00am — 3:00pm CEST
Lunch

Say goodbye to predetermined lunch breaks to plan your busy schedule around. Our relaxed lunch service is open between 11am - 3pm in the expo hall for you to decide when you would like to take a break.

11:20am — 11:40am CEST
Mainstage Keynote
11:55am — 1:05pm CEST
Meetup Programme (Hosted & Non-Hosted Meetings)  (Prescheduled Only)
1:10pm — 2:00pm CEST
Tabletalks with Lunch  (Retailers & Brands Only, Prescheduled Only)
2:00pm — 2:40pm CEST
Session 3

The Heart

Outstanding Ecommerce and Digital Shopping Experiences

Innovations in Product Discovery: Shoppable Video, Visual Search and More

View description

Marc Hernandez, Digital Product Director, Mango

Eva Goicochea, Founder & CEO, Maude

Dr. Jan Philipp Witjes, EVP, Global Omnichannel, HUGO BOSS

Diana Lee, Director of Research & Analysis, The Business of Fashion (Interviewer)

The Club

Groceryshop@Shoptalk Europe: Evolving Relationships and Partnerships

Grocery Retail CEO Perspectives: Leading Digital Transformation

View description

Adgild Hop, Partner - European Retail Market Leader, Deloitte (Interviewer)

Miki Kuusi, Head of International at DoorDash & CEO at Wolt, Wolt, DoorDash

Rebecca Bemhena, Head of Content, Shoptalk (Interviewer)

The Spade

Navigating Changing Industry Relationships

Optimising Between DTC and Wholesale Strategies

View description

Clinton Suh, Head of Ecommerce Americas, On

Marcella Wartenbergh, CEO, AWWG Group (Pepe Jeans, Hackett, Façonnable)

Sergio Azzolari, CEO, Roberto Cavalli

Steve Dennis, Founder & President, SageBerry Consulting (Interviewer)

The Diamond

Frameworks, Tactics and Takeaways

Leveraging Data Effectively Across the Organisation

View description

Theresa Austin, Chief Marketing Officer, Clos19.com (LVMH) & Global Consumer Engagement Director, Moët & Hennessy

Ruth Zohrer, Partner, Bain and Company (Presenter & Interviewer)

2:50pm — 3:30pm CEST
Session 4

The Heart

Outstanding Ecommerce and Digital Shopping Experiences

Unlocking Cross-Border and Global Ecommerce Opportunities

View description

Andrea Cappi, Chief eBusiness & Omnichannel Officer, Valentino

Paolo Levoni, General Manager International Markets, eBay

Marie Driscoll, Professor, The New School (Interviewer)

More speakers to be confirmed

The Club

Groceryshop@Shoptalk Europe: Achieving Operational Efficiencies

Case Studies: New Capabilities Driving In-Store Efficiency, Inventory Visibility and Asset Protection

View description

Tom Wakeman, Insight Director, IGD

Rocquan Lucas, VP, Content, Groceryshop, Shoptalk (Emcee)

More speakers to be confirmed

The Spade

Navigating Changing Industry Relationships

Organisational Agility: Skills and Structures for the Future of Retail

View description

Loretta Franks, VP, Chief Data & Analytics Officer, Kellanova

Baz Saidieh, Global Partner, Antler VC

Nick Goodchild, VP, Global Creative Marketing, Tommy Hilfiger

Lisa Smith, Partner, Deloitte Digital (Interviewer)

The Diamond

Frameworks, Tactics and Takeaways

Shoptalk Europe 2024 Key Takeaways

View description

Ben Miller, VP, Original Content & Strategy, Shoptalk

Zahra Mohamed, Assistant Content Director, Shoptalk

Chris Walton, Co-CEO, Omni Talk

Anne Mezzenga, Co-CEO, Omni Talk (Interviewer)