Shoptalk Europe Mainstage

The agenda driving retail forward

The Shoptalk Europe agenda covers the latest technologies, trends and business models that are creating retail innovation through digital transformation, to help you find growth for your business. Featuring zero pay-to-play, 160+ industry leaders will reveal their own unique insights into the rapid evolution of how consumers discover, shop and buy—across all retail verticals.

  • Rather than isolating AI in standalone content sessions, we’ll be embedding forward-looking insights on AI into sessions where they naturally align, ensuring the discussions are as relevant and impactful as possible for our audience.
  • As customers move fluidly between stores and the digital world, retailers must create cohesive and seamless experiences - which we at Shoptalk call unified commerce. A step beyond omnichannel, unified commerce puts the shopper at the heart, ensuring consistent, tailored experiences across all channels. Our speakers and agenda will offer insights into how your organisation can master unified retail experiences through new structures, technology capabilities and customer-facing offerings to foster stronger customer relationships and drive sustainable growth.
  • Physical stores are no longer just points of purchase; they are spaces of engagement, experience, and brand storytelling but also hubs for ecommerce fulfillment, and more. As retailers redefine the role of their brick-and-mortar spaces, they are blending digital integration and in-store innovation to create memorable, curated and connected experiences, as well as greater convenience for their customers. Our speakers will showcase how leading brands are using physical spaces to drive both engagement and conversions.
  • Projected to reach €31 billion in Europe by 2028, Retail Media is the third wave of digital advertising. Traditional brand-retailer relationships are undergoing significant transformation as both parties work together to deliver value to shoppers. We’ll explore this opportunity from both the brand and retailer perspectives, including how to leverage the unique positioning of the physical store to captivate consumers at critical moments in their shopping journey. We’ll equip you with the tools to understand these change drivers and ensure your organisation is positioned to thrive in this new retail ecosystem.
  • Unlocking new routes of demand creation and driving customer loyalty are top priorities for many European retailers and consumer brands seeking profitable volume growth. To stay ahead, the most innovative brands and retailers are embracing emerging opportunities to enhance product discoverability, form strategic partnerships for sought-after collaborations, expand their offerings beyond core categories, implement innovative loyalty strategies, and more. You’ll leave knowing what your organisation needs to do to keep pace with changing behaviours with case studies and best-in-class examples of driving customer loyalty and demand.
  • In today’s fast-paced retail landscape, building agile, efficient businesses and high-performing teams is essential for successful digital transformation. To stay competitive, organisations need to foster adaptability and streamline processes that fuel innovation and resilience. Our speakers and agenda will explore the strategies, structures, and leadership approaches that empower teams to excel, while optimising operating models and empowering teams with technology, to drive maximum cost efficiency and agility. You’ll leave with the tools and tactics to cultivate a dynamic workforce and design efficient operating models that support sustainable growth in a digital-first world.
  • Rather than isolating AI in standalone content sessions, we’ll be embedding forward-looking insights on AI into all sessions where they naturally align, ensuring the discussions are as relevant and impactful as possible for you and our audience.

Monday June 2, 2025

9:30am — 11:00am CEST
Show Open Breakfast
11:00am — 11:10am CEST
Opening Remarks
11:15am — 11:35am CEST
Keynote
11:35am — 11:55am CEST
Keynote
11:55am — 12:15pm CEST
Keynote
12:00pm — 3:00pm CEST
Lunch
12:30pm — 1:30pm CEST
Private lunch with Mastercard (Invite Only)  (Located in Nuclo)
1:45pm — 2:55pm CEST
Meetup & Hosted Retailers & Brands Programme
2:55pm — 3:20pm CEST
Networking Break
3:25pm — 4:05pm CEST
Session 1

Track 1

Understanding The Changing Consumer Landscape

New Research: Consumer Trends Transforming Retail across Europe

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Carla Buzasi, CEO, WGSN

More speakers to be confirmed

Track 2

Maximising the Value of Retail Media

New Research + Panel: Leveraging the Capabilities Required to Create Value in Retail Media

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Darren Keen, CEO International Markets, Mars United Commerce (Interviewer)

More speakers to be confirmed

Track 3

Reimagining the Role of the Physical Store

Track Keynote: Building Innovative and Engaging Store Experiences

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Speakers to be confirmed

Track 4

Spotlight on Emerging Retail Technologies

Start Up Pitch

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Carolin Wais, Partner, EMEA Ventures, Plug and Play (Judge)

More speakers to be confirmed

4:15pm — 4:55pm CEST
Session 2

Track 1

Understanding The Changing Consumer Landscape

New Research: How European Retail is Adapting to Changing Market Dynamics

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Friedrich Schwandt, CEO, ECDB

More speakers to be confirmed

Track 2

Maximising the Value of Retail Media

Unlocking the In-Store Retail Media Opportunity

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Tash Whitmey, Group Managing Director, Tesco Retail Media, Tesco

More speakers to be confirmed

Track 3

Reimagining the Role of the Physical Store

Optimising Store Operations for Maximum Efficiency and Productivity

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Dr. Oliver Vogt, CEO, Transcend Retail Solutions, Tesco

More speakers to be confirmed

Track 4

Spotlight on Emerging Retail Technologies

Start Up Pitch

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Speakers to be confirmed

5:05pm — 5:45pm CEST
Session 3

Track 1

Understanding The Changing Consumer Landscape

Track Keynote: Evolving Businesses to Meet Future Shopper Needs

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Ayla Ziz, SVP, Global Sales & Chief Customer Officer, Danone

Track 2

Maximising the Value of Retail Media

Building and Optimising Retail Media Networks

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Dany Satine, Group Head of Retail Media, Kingfisher

More speakers to be confirmed

Track 3

Reimagining the Role of the Physical Store

Empowering Store Teams through Technology for Efficient Store Operations

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Javier Figar de Lacalle, Chief Retail Officer, Tendam

More speakers to be confirmed

Track 4

Spotlight on Emerging Retail Technologies

Start Up Pitch

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Speakers to be confirmed

5:55pm — 6:30pm CEST
Networking Break
6:00pm — 9:30pm CEST
Retailers & Brands Networking Dinners  (transport provided)

Tuesday June 3, 2025

8:00am — 8:50am CEST
Tabletalks
9:00am — 9:40am CEST
Session 1

Track 1

Mastering Unified Commerce

Track Keynote: Building Best-in-Class Unified Customer Experiences

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Graham Bell, CEO, B&Q

Track 2

Innovative Marketing and Engagement Strategies

Track Keynote: Strategies for Marketing Successfully to Multiple Generations

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Sanjay Luthra, EVP, Managing Director Mattel EMEA & Global Head Direct to Consumer International, Mattel

Strategies for Marketing Successfully to Multiple Generations

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Jennifer Berry, CEO, Digitas UK (Interviewer)

More speakers to be confirmed

Track 3

Driving Supply Chain and Operational Excellence

Tools, Tactics and Structures that Enhance Supply Chain Resilience

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Melissa Malik, VP, Global Fulfillment Operations, SSENSE

More speakers to be confirmed

Track 4

Spotlight on Innovative Retail Technology Solutions

The VC Outlook: Shaping the Future of Retail Technology

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Dinika Mahtani, Partner, Cherry Ventures

Antoine Nussenbaum, Co-Founder & Investor, Felix Capital

More speakers to be confirmed

9:50am — 10:30am CEST
Session 2

Track 1

Mastering Unified Commerce

Optimising the Sales Channel Mix

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Baptiste Marchis, VP, Digital International, Victoria's Secret & Co.

Gaurav Goel, VP, Global Commercial Strategy & International Ecommerce, Pepsico

More speakers to be confirmed

Track 2

Innovative Marketing and Engagement Strategies

Unique Collaborations and Partnerships that Surprise and Delight

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Bonnie Szucs, VP, Business Development, Bubble Skincare

Jie Cheng, VP & Global Head, Digital Commerce, Mondelēz International

More speakers to be confirmed

Track 3

Driving Supply Chain and Operational Excellence

Delivering Customer Joy Post-Purchase

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Speakers to be confirmed

Track 4

Spotlight on Innovative Retail Technology Solutions

New Technologies Enabling Unified Commerce

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Speakers to be confirmed

10:45am — 11:55am CEST
Meetup & Hosted Retailers & Brands Programme
12:00pm — 3:00pm CEST
Lunch
1:00pm — 2:00pm CEST
Private lunch with Klaviyo (Invite Only)  (Located in The Market Restaurant)
1:00pm — 2:00pm CEST
Private lunch with PWC (Invite Only)  (Located in Nuclo)
1:35pm — 1:40pm CEST
Welcome Back Remarks
1:40pm — 2:00pm CEST
Keynote
2:00pm — 2:20pm CEST
Keynote
2:20pm — 2:40pm CEST
Keynote
2:55pm — 4:05pm CEST
Meetup & Hosted Retailers & Brands Programme
4:15pm — 4:55pm CEST
Session 3

Track 1

Mastering Unified Commerce

Maximising Product Assortment to Deliver Seamless Shopping

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Paula Bobbett, Chief Digital Officer, Boots

More speakers to be confirmed

Track 2

Unpacking New & Innovative Retail Models

Investigating the Manufacturer to Consumer Opportunity

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Speakers to be confirmed

Track 3

Innovative Marketing and Engagement Strategies

Enhancing Digital Shopping through Smarter Search

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Speakers to be confirmed

Track 4

Spotlight on Innovative Retail Technology Solutions

New Marketing Technologies

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Speakers to be confirmed

5:05pm — 5:45pm CEST
Session 4

Track 1

Mastering Unified Commerce

Measuring and Empowering the Cross-Channel Customer Journey

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Fernando de Palacio, Member of the Executive Committee, Leroy Merlin Spain

Danson Huang, Global VP - Omnichannel & Digital Commerce, Diageo

More speakers to be confirmed

Track 2

Unpacking New & Innovative Retail Models

Track Keynote: Harnessing the Recommerce Opportunity

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Lindsay Haselhurst, Chief Operating Officer, Currys PLC (Currys & Elkjøp)

Harnessing the Recommerce Opportunity: A Conversation

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Sara Sjöberg, CEO, PO.P Polarn O Pyret

More speakers to be confirmed

Track 3

Innovative Marketing and Engagement Strategies

Building Thriving Communities through Social Commerce, Influencers and Creators

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Yann Le Bozec, VP, Marketing - Crocs, ROW & Hey Dude International, Crocs

More speakers to be confirmed

Track 4

Spotlight on Innovative Retail Technology Solutions

Technologies Improving Operations and the Supply Chain

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Dinika Mahtani, Partner, Cherry Ventures

More speakers to be confirmed

5:45pm — 6:30pm CEST
Networking Drinks
9:00pm — 11:59pm CEST
Shoptalk Europe Party

Wednesday June 4, 2025

9:00am — 9:40am CEST
Session 1

Track 1

Successful Data, Loyalty and Personalisation Strategies

Democratising Data Throughout the Organisation

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Julie De Moyer, Chief Data & AI Officer - Beauty Brands, LVMH

More speakers to be confirmed

Track 2

Leading Successful Teams and Organisations

Managing Change During Disruptive Times

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Farzin Saber, Global VP, Digital Project Office, IKEA Group

Nick Goodchild, VP, Global Creative Marketing, Tommy Hilfiger

Loretta Franks, Chief Data & Analytics Officer, Kellanova

Track 3

Driving Supply Chain and Operational Excellence

Optimising Ecommerce Fulfilment & Delivery in Grocery

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Vineta Bajaj, Chief Financial Officer, Rohlik Group

Suzy McClintock, VP, Grocery, Hop, Editions & Retail, Deliveroo PLC

Tom Wakeman, Insight Director, IGD (Interviewer)

More speakers to be confirmed

Track 4

Research Presentations + Discussions

New Industry Insights from Technology Innovators

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Speakers to be confirmed

9:50am — 10:30am CEST
Session 2

Track 1

Successful Data, Loyalty and Personalisation Strategies

Personalisation Tactics that Boost Customer Loyalty and Lifetime Value

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Mark Ralea, General Manager, Europe, Fabletics

Arianne Parisi, Global Chief Digital Officer, JD Group

Phil Wilkinson, Senior Director Consumer & Shopper Experience Europe, Kellanova

Track 2

Leading Successful Teams and Organisations

Fostering a Culture of Experimentation and Innovation in Large Organisations

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Henny Steiniger, VP, Services & Solutions, CX & Care, MediaMarktSaturn

Theresa Austin, Global Consumer Engagement Director, Moët & Hennessy

Baz Saidieh, Global Partner, Antler VC (Interviewer)

More speakers to be confirmed

Track 3

Driving Supply Chain and Operational Excellence

Enhancing Operational Efficiency and Reducing Environmental Impact

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Line Hildebrandt Smith, SVP, Global Operations, Pandora

More speakers to be confirmed

Track 4

Research Presentations + Discussions

Delivering Scalable Cross-Border Growth

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Speakers to be confirmed

10:40am — 10:45am CEST
Opening Remarks
10:45am — 11:05am CEST
Keynote
11:05am — 11:25am CEST
Keynote
11:25am — 11:45am CEST
Keynote
11:55am — 1:05pm CEST
Meetup & Hosted Retailers & Brands Programme
1:10pm — 1:50pm CEST
Tabletalks with Lunch
2:00pm — 2:40pm CEST
Session 3

Track 1

New Offerings Catering to the Changing Consumer

Brand Innovators: Staying Ahead of Emerging Consumer Demands

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Lena Jüngst, Co-Founder & Co-Inventor, air up

More speakers to be confirmed

Track 2

Leading Successful Teams and Organisations

Aligning the Organisation to Deliver Seamless Shopping

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Katya Denike, Chief Product Officer, Holland & Barrett International

Hélène Goetzelmann, VP, Client Experience, L’OCCITANE en Provence

More speakers to be confirmed

Track 3

Successful Data Strategies + Key Takeaways

Use Cases: Delivering Business Value through Advanced Analytics

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Speakers to be confirmed

Track 4

Research Presentations + Discussions

Leveraging and Scaling AI Ethically and Responsibly

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Speakers to be confirmed

2:50pm — 3:30pm CEST
Session 4

Track 1

New Offerings Catering to the Changing Consumer

Successful Product Launches and Category Expansions

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Speakers to be confirmed

Track 3

Successful Data Strategies + Key Takeaways

Shoptalk Europe 2025: Key Takeaways

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Chris Walton, Co-CEO, Omni Talk

Anne Mezzenga, Co-CEO, Omni Talk (Interviewer)

More speakers to be confirmed

Track 4

Research Presentations + Discussions

Streamlining and Optimising Your Tech Stack

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Speakers to be confirmed